Support
Support
Frequently Asked Questions
Intro to E-Books
HighScope offers DRM-protected* e-books in the universal ePub and ePDF formats. PDF and ePub e-books that are copy-protected with DRM must be downloaded and read using Adobe Digital Editions or software that is compatible with Adobe DRM. The e-book may be viewed on up to six of the consumer’s devices using the same Adobe ID. The DRM-protected files have the following restrictions:
- Access to the e-book file is restricted to use by a single consumer with authentication through an Adobe ID.
- The downloaded file may not be shared or transferred to another user’s device.
- The e-book file may not be copied, printed, or distributed.
E-Readers are hardware devices that function primarily to display e-books.
E-Reader software is a program that allows the consumer to read e-books on different types of hardware devices, such as personal computers or mobile phones. For more information see our E-Reader Software Guide.
The e-book format you choose must be compatible with your e-reader device or the e-reader software you wish to use. For further instructions by device, please see our E-Reader Device Hardware Guide.
*Digital Rights Management (DRM) refers to technologies that restrict access and distribution of copyrighted materials to authorized users.
E-Reader Software Guide
Reader Apps Compatible with iPhone®, iPad®, and iPod®touch
Bluefire Reader — A free app compatible with Apple iOS devices that supports DRM-protected ePDF and ePub formats.
Adobe Digital Editions* — A free app compatible with Apple iOS devices that supports DRM-protected ePDF and ePub formats.
Reader Apps Compatible with Android
Aldiko** — A free app compatible with Android devices that supports DRM-protected ePDF and ePub formats.
Bluefire Reader — A free app compatible with Android devices that supports DRM-protected ePDF and ePub formats.
Reader Apps Compatible with Computers
Adobe Digital Editions — A free app compatible with Mac OS X and Windows-enabled PCs that supports DRM-protected ePDF and ePub formats.
Bluefire Reader — A free app compatible with Windows-enabled PCs that supports DRM-protected ePDF and ePub formats.
*If you have Adobe Digital Editions 4.5 or higher, this application will automatically sync the eBook file across all your devices authorized with the same Adobe ID.
**The default setting for the Aldiko reader may automatically override the publisher's formatting settings for your e-book. To enable the publisher's settings after opening your e-book, tap the center of the screen to get the menu, select "Tt," choose "More," and then uncheck Advanced Formatting.
E-Reader Hardware Guide
*This chart is not all inclusive. Additional formats may be supported and additional reading devices are available.
E-books in ePub format may be read on several dedicated mobile reading devices (Sony Reader, B&N Nook, for example). The Amazon Kindle uses the MobiPocket file format, although DRM-protected ePub and ePDF files can be read on certain devices with the correct software. Ask us how
Click here for a detailed list of devices that support ePub and e-book PDF files.
For more information on what software is required to view your purchased book on a computer, e-Reader, or handheld device see our E-Reader Software Guide.
How to Purchase & Download an E-Book with Adobe DRM on your device
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Step 1: Add an e-book to your shopping cart. |
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| Step 2: Click Checkout to purchase the e-book. |
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| Step 3: Enter your billing information. |
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| Step 4: Review and complete order. |
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| Step 5: After the purchase is complete, the e-book will show up in your Order Downloads. Click the file to download. You will also receive an e-mail with confirmation and information about your purchase. |
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| Step 6: Your device will prompt you to select a reader to open the file with. Select which app you would like to use.* |
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If you receive a Download Error (right), please check to confirm that your Reader app is installed properly. You can find instructions in the support menu to download and authorize Bluefire Reader and Adobe Digtal Editions.
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*Special Note:
How to Install & Authorize Bluefire Reader on your iPad
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Step 1: Search in the App Store for Bluefire Reader and Install |
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| Step 2: Once installed, you will see the homepage with two sample e-books. To access the authorization settings, click Info. |
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| Step 3: Click Authorize |
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| Step 4: Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking Create a free Adobe ID. |
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| Step 5: Success! A message will appear stating the application is authorized. |
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For more information: http://www.bluefirereader.com/ http://itunes.apple.com/us/app/bluefire-reader/id394275498?mt=8 |
To download these instructions, click here.
How to Install & Authorize Bluefire Reader on your computer
You can download the e-books you purchase from our Bookstore to your PC in just a few steps, using the free Bluefire Reader software. You will need an Adobe ID (see Step 2 below), which ensures that e-books are accessible to only you on the devices you authorize.
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Step 1: Download and install Bluefire Reader from the Bluefire Reader website. |
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Step 2: If you do not already have one, visit the Adobe website to obtain a free Adobe ID. |
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Step 3: After you have installed Bluefire Reader, authorize Bluefire Reader from the Edit Menu. |
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Step 4: Enter your Adobe ID and Password. Click OK. |
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For complete instructions on how to purchase and download your e-book click here.
How to Install & Authorize Adobe Digital Editions on your iPad
Downloading e-books purchased from our Bookstore to your iPad is easy, and there are only a couple of simple steps to follow. An Adobe ID is required and necessary to ensure that your e-books are accessible to only you on the devices that you authorize. Reading your e-books on your iPad will be done through the free Adobe Digital Editions software.
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Step 1: Search in the App Store for Adobe Digital Editions and Install |
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| Step 2: Once installed, you will see the home page with one sample e-book. To access the authorization settings, click the settings icon |
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| Step 3: Click Authorize |
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| Step 4: Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking Create an Adobe ID. |
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| Step 5: Success! |
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For more information: |
To download these instructions, click here.
For complete instructions on how to purchase and download your e-book onto an iPad, click here.
How to Install & Authorize Adobe Digital Editions on your computer
Downloading e-books purchased from our Bookstore to your PC is easy, and there are only a couple of simple steps to follow. An Adobe ID is required and necessary to ensure that your e-books are accessible to only you on the devices that you authorize. Reading your e-books on your PC will be done through the free Adobe Digital Editions software.
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Step 1: Download and install Adobe Digital Editions from the Adobe website. |
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Step 2: If you do not already have one, visit the Adobe website to obtain a free Adobe ID. |
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Step 3: After you have installed Adobe Digital Edtions, authorize Adobe Digital Editions from the Help Menu. |
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Step 4: Select Adobe ID as the e-book Vendor and enter your Adobe ID and Password. Click Authorize. |
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To download these instructions, click here.
For complete instructions on how to purchase and download your e-book click here.