Support

Support

Frequently Asked Questions

E-books that are copy-protected with DRM must be downloaded and read using Adobe Digital Editions or software that is compatible with Adobe DRM. Adobe® Digital Editions software offers an engaging way to view and manage e-books and other digital publications. Use it to download and purchase digital content, which can be read both online and offline. You must register your Adobe Digital Editions account in order to read our DRM-protected content. To download or read more about Adobe Digital Editions click here.

A charge will immediately appear on your credit card statement under the name "Sheridan Books".

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

Please confirm all purchases before you complete them as we are unable to provide refunds for digital content. If you need assistance with your purchase, please contact us using our Contact Us form.

Content will be added to our e-book program on a regular basis. If you don't see the title you're looking for now, it may be available soon, so stay tuned. You can also e-mail us with your requests.

Yes. After logging into our online e-book store, click on My Account at the top of the page, then click on My eLibrary. You may also access your My eLibrary here.

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

PDF titles that are not DRM-protected may be read offline on a computer or handheld device using the latest free version of Adobe Reader.

EPub and PDF e-book titles that are DRM-protected are readable offline on a computer or handheld device using the free software Adobe Digital Editions.

Offline content may also be read using any e-reader compatible device. See our E-Reader Hardware Guide for more details.

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save.  After logging in, you may also change your password here.

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24 hours.

Intro to E-Books

HighScope offers DRM-protected* e-books in the universal ePub and ePDF formats. PDF and ePub e-books that are copy-protected with DRM must be downloaded and read using Adobe Digital Editions or software that is compatible with Adobe DRM. The e-book may be viewed on up to six of the consumer’s devices using the same Adobe ID. The DRM-protected files have the following restrictions:

  • Access to the e-book file is restricted to use by a single consumer with authentication through an Adobe ID.
  • The downloaded file may not be shared or transferred to another user’s device.
  • The e-book file may not be copied, printed, or distributed.

E-Readers are hardware devices that function primarily to display e-books.

E-Reader software is a program that allows the consumer to read e-books on different types of hardware devices, such as personal computers or mobile phones. For more information see our E-Reader Software Guide.

The e-book format you choose must be compatible with your e-reader device or the e-reader software you wish to use. For further instructions by device, please see our E-Reader Device Hardware Guide.

*Digital Rights Management (DRM) refers to technologies that restrict access and distribution of copyrighted materials to authorized users.

E-Reader Software Guide

 

Reader Apps Compatible with iPhone®, iPad®, and iPod®touch 

Bluefire Reader  free app compatible with Apple iOS devices that supports DRM-protected ePDF and ePub formats.

Adobe Digital Editions*free app compatible with Apple iOS devices that supports DRM-protected ePDF and ePub formats.

 

Reader Apps Compatible with Android

Aldiko**free app compatible with Android devices that supports DRM-protected ePDF and ePub formats.

Bluefire ReaderA  free app compatible with Android devices that supports DRM-protected ePDF and ePub formats.

 

Reader Apps Compatible with Computers

Adobe Digital Editionsfree app compatible with Mac OS X and Windows-enabled PCs that supports DRM-protected ePDF and ePub formats.

Bluefire ReaderA  free app compatible with Windows-enabled PCs that supports DRM-protected ePDF and ePub formats.

 

*If you have Adobe Digital Editions 4.5 or higher, this application will automatically sync the eBook file across all your devices authorized with the same Adobe ID. 

**The default setting for the Aldiko reader may automatically override the publisher's formatting settings for your e-book. To enable the publisher's settings after opening your e-book, tap the center of the screen to get the menu, select "Tt," choose "More," and then uncheck Advanced Formatting.

E-Reader Hardware Guide

*This chart is not all inclusive. Additional formats may be supported and additional reading devices are available.

E-books in ePub format may be read on several dedicated mobile reading devices (Sony Reader, B&N Nook, for example). The Amazon Kindle uses the MobiPocket file format, although DRM-protected ePub and ePDF files can be read on certain devices with the correct software. Ask us how

Click here for a detailed list of devices that support ePub and e-book PDF files.

For more information on what software is required to view your purchased book on a computer, e-Reader, or handheld device see our E-Reader Software Guide.  

 

How to Purchase & Download an E-Book with Adobe DRM on your device

Step 1: Add an e-book to your shopping cart.

DRM 1
Step 2: Click Checkout to purchase the e-book.
DRM 2
Step 3: Enter your billing information.
DRM 3
Step 4: Review and complete order.
DRM 4
Step 5: After the purchase is complete, the e-book will show up in your Order Downloads. Click the file to download. You will also receive an e-mail with confirmation and information about your purchase.
DRM 5
Step 6: Your device will prompt you to select a reader to open the file with. Select which app you would like to use.*
DRM 6       

DRM 6 2*Special Note: Bluefire Reader or Adobe Digital Editions must be installed and authorized with your Adobe ID on your iOS device or computer prior to purchase. The Aldiko or Bluefire Reader app must be installed and authorized on your Android device

If you receive a Download Error (right), please check to confirm that your Reader app is installed properly.

You can find instructions in the support menu to download and authorize Bluefire Reader and Adobe Digtal Editions.

 

 

 

 

How to Install & Authorize Bluefire Reader on your iPad

Step 1:  Search in the App Store for Bluefire Reader and Install

BlueFire 1
Step 2: Once installed, you will see the homepage with two sample e-books. To access the authorization settings, click Info.
Bluefire 2
Step 3:  Click Authorize
Bluefire 3
Step 4:  Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking Create a free Adobe ID.
Bluefire 4
Step 5: Success! A message will appear stating the application is authorized.
Bluefire 5

For more information:

http://www.bluefirereader.com/

http://itunes.apple.com/us/app/bluefire-reader/id394275498?mt=8

To download these instructions, click here.

How to Install & Authorize Bluefire Reader on your computer

You can download the e-books you purchase from our Bookstore to your PC in just a few steps, using the free Bluefire Reader software. You will need an Adobe ID (see Step 2 below), which ensures that e-books are accessible to only you on the devices you authorize. 

Step 1: Download and install Bluefire Reader from the Bluefire Reader website.

BlueFire 1

Step 2: If you do not already have one, visit the Adobe website to obtain a free Adobe ID.

Bluefire 2

Step 3: After you have installed Bluefire Reader, authorize Bluefire Reader from the Edit Menu.

Bluefire 3

Step 4: Enter your Adobe ID and Password. Click OK.

Bluefire 4

 

 

 

For complete instructions on how to purchase and download your e-book click here.

How to Install & Authorize Adobe Digital Editions on your iPad

Downloading e-books purchased from our Bookstore to your iPad is easy, and there are only a couple of simple steps to follow. An Adobe ID is required and necessary to ensure that your e-books are accessible to only you on the devices that you authorize. Reading your e-books on your iPad will be done through the free Adobe Digital Editions software.

Step 1:  Search in the App Store for Adobe Digital Editions and Install

BlueFire 1
Step 2: Once installed, you will see the home page with one sample e-book. To access the authorization settings, click the settings icon
Bluefire 2
Step 3:  Click Authorize
Bluefire 3
Step 4:  Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking Create an Adobe ID.
Bluefire 4
Step 5: Success!
Bluefire 5

For more information:

http://www.adobe.com/solutions/ebook/digital-editions.html

 

To download these instructions, click here.

For complete instructions on how to purchase and download your e-book onto an iPad, click here.

How to Install & Authorize Adobe Digital Editions on your computer

Downloading e-books purchased from our Bookstore to your PC is easy, and there are only a couple of simple steps to follow. An Adobe ID is required and necessary to ensure that your e-books are accessible to only you on the devices that you authorize. Reading your e-books on your PC will be done through the free Adobe Digital Editions software.

Step 1: Download and install Adobe Digital Editions from the Adobe website.

BlueFire 1

Step 2: If you do not already have one, visit the Adobe website to obtain a free Adobe ID.

Bluefire 2

Step 3: After you have installed Adobe Digital Edtions, authorize Adobe Digital Editions from the Help Menu.

Bluefire 3

Step 4: Select Adobe ID as the e-book Vendor and enter your Adobe ID and Password. Click Authorize.

Bluefire 4

 

 

To download these instructions, click here.

For complete instructions on how to purchase and download your e-book click here.