User account

Do I have to pay sales tax on my purchase?

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

What are your refund and return policies?

Please confirm all purchases before you complete them as we are unable to provide refunds for digital content. If you need assistance with your purchase, please contact us using our Contact Us form.

How often do you add content?

Content will be added to our e-book program on a regular basis. If you don't see the title you're looking for now, it may be available soon, so stay tuned. You can also e-mail us with your requests.

Can I download my purchases?

Yes. After logging into our online e-book store, click on My Account at the top of the page, then click on My eLibrary. You may also access your My eLibrary here.

How do I log into my account?

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

Can I read my e-books offline?

PDF titles that are not DRM-protected may be read offline on a computer or handheld device using the latest free version of Adobe Reader.

EPub and PDF e-book titles that are DRM-protected are readable offline on a computer or handheld device using the free software Adobe Digital Editions.

Offline content may also be read using any e-reader compatible device. See our E-Reader Hardware Guide for more details.

How do I change my password?

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save.  After logging in, you may also change your password here.

Whom do I contact for technical support?

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24 hours.

What is Adobe Digital Editions? Is it safe to download?

E-books that are copy-protected with DRM must be downloaded and read using Adobe Digital Editions or software that is compatible with Adobe DRM. Adobe® Digital Editions software offers an engaging way to view and manage e-books and other digital publications. Use it to download and purchase digital content, which can be read both online and offline. You must register your Adobe Digital Editions account in order to read our DRM-protected content. To download or read more about Adobe Digital Editions click here.

How soon am I charged for my purchase?

A charge will immediately appear on your credit card statement under the name "Sheridan Books".

HighScope offers DRM-protected* e-books in the universal ePub and ePDF formats. PDF and ePub e-books that are copy-protected with DRM must be downloaded and read using Adobe Digital Editions or software that is compatible with Adobe DRM. The e-book may be viewed on up to six of the consumer’s devices using the same Adobe ID. The DRM-protected files have the following restrictions:

  • Access to the e-book file is restricted to use by a single consumer with authentication through an Adobe ID.
  • The downloaded file may not be shared or transferred to another user’s device.
  • The e-book file may not be copied, printed, or distributed.

E-Readers are hardware devices that function primarily to display e-books.

E-Reader software is a program that allows the consumer to read e-books on different types of hardware devices, such as personal computers or mobile phones. For more information see our E-Reader Software Guide.

The e-book format you choose must be compatible with your e-reader device or the e-reader software you wish to use. For further instructions by device, please see our E-Reader Device Hardware Guide.

*Digital Rights Management (DRM) refers to technologies that restrict access and distribution of copyrighted materials to authorized users.

 

Reader Apps Compatible with iPhone®, iPad®, and iPod®touch 

Bluefire Reader — A free app compatible with Apple iOS devices that supports DRM-protected ePDF and ePub formats.

Adobe Digital Editions* — A free app compatible with Apple iOS devices that supports DRM-protected ePDF and ePub formats.

 

Reader Apps Compatible with Android

Aldiko** — A free app compatible with Android devices that supports DRM-protected ePDF and ePub formats.

Bluefire Reader — A  free app compatible with Android devices that supports DRM-protected ePDF and ePub formats.

 

Reader Apps Compatible with Computers

Adobe Digital Editions — A free app compatible with Mac OS X and Windows-enabled PCs that supports DRM-protected ePDF and ePub formats.

Bluefire Reader — A  free app compatible with Windows-enabled PCs that supports DRM-protected ePDF and ePub formats.

 

*If you have Adobe Digital Editions 4.5 or higher, this application will automatically sync the eBook file across all your devices authorized with the same Adobe ID. 

**The default setting for the Aldiko reader may automatically override the publisher's formatting settings for your e-book. To enable the publisher's settings after opening your e-book, tap the center of the screen to get the menu, select "Tt," choose "More," and then uncheck Advanced Formatting.

*This chart is not all inclusive. Additional formats may be supported and additional reading devices are available.

E-books in ePub format may be read on several dedicated mobile reading devices (Sony Reader, B&N Nook, for example). The Amazon Kindle uses the MobiPocket file format, although DRM-protected ePub and ePDF files can be read on certain devices with the correct software. Ask us how

Click here for a detailed list of devices that support ePub and e-book PDF files.

For more information on what software is required to view your purchased book on a computer, e-Reader, or handheld device see our E-Reader Software Guide.